INSURANCE COMPANIES SUCK!!!

i spent 3 hours on the phone this morning dealing with the other guys insurance.. first I'm told that I am responsible for the storage fee on my truck, so i start calling lawyers... then i call back and get someone else and they say "sure, we'll cover the storage fee". Someone needs to be shot! this is rediculous.. the good thing is they are looking at the truck tomorrow and I'll finally find out if they think it is fixable or totalled... ugh!